Help & Information
Frequently Asked Questions
Payment
Is it safe to shop with Blackwood & Rose?
Yes. Payments are processed securely through Shopify Payments, with your card details encrypted and handled to the Payment Card Industry Data Security Standard (PCI DSS).
How can I pay?
We accept all major credit and debit cards, plus PayPal and Apple Pay / Google Pay.
Ordering
I've placed my order... what happens next?
You'll get an order confirmation with your order number. We'll keep you updated and be in touch when your order is ready for delivery.
When will my order arrive?
The estimated delivery time is shown on each product page. Where an order has more than one item, we'll generally deliver everything together once all items are ready. If something's unexpectedly out of stock, we'll contact you within one working day with your options.
Can you tell me if an item is in stock?
Each product page shows an indication of lead time. As stock can change daily, if you need to confirm availability before ordering, email info@blackwoodandrose.com.
Delivery
How much is delivery?
Delivery is free to most UK mainland addresses, whatever your order value. A surcharge applies to certain remote postcodes (see our Delivery page).
Where do you deliver?
We deliver across the UK; most mainland deliveries are free. For offshore UK addresses we deliver to a nominated mainland port.
Will you take away my old furniture?
Not at the moment, though it's something we're looking into.
Cancellations & returns
Can I cancel before delivery?
Yes. Any time before delivery. Please confirm in writing to info@blackwoodandrose.com with your order number.
Can I cancel after delivery?
Yes. If you change your mind, cancel in writing within 14 days of delivery for a refund. We'll collect unwanted items; the refund is the amount paid less the cost of collection. Items should come back unused and in their original packaging.
What if my item arrives damaged or faulty?
Report it as soon as possible. We'll collect the item at no cost and replace it as quickly as we can (photos of the damage help).
What if a fault develops later?
Get in touch. We'll consider how long you've had the item and the nature of the fault, in line with your statutory rights.