This Privacy Policy explains how we, Nova Phoenix Limited trading as Blackwood & Rose (“Blackwood & Rose”, “we”, “us”), collect, store, use and protect information about you when you use or interact with blackwoodandrose.com. We are the data controller for the personal information we process, and we handle it in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
How we collect information about you
We collect information when you place an order, create an account, sign up to our newsletter (with your consent), contact us, engage with us on social media, complete a survey, review our products, or browse our site (via cookies). Occasionally we may receive information about you from a third party where you have given them permission to share it.
Information we collect
We may collect:
- Name and contact details, including email and telephone number
- Billing and delivery address
- Payment information (handled securely by our payment provider)
- Your IP address and information about how you use our site
- Information from cookies
- Wish list choices
- Company name and business details, if applicable
- Your social media username, if you interact with us through those channels
How we use your information
We use your information to process and fulfil your orders and contact you about them; take payment and help prevent fraudulent transactions; respond to your queries, refund requests and complaints; improve our business and website; and, where you have consented, keep you informed by email about promotions, offers and similar products. We also use it to comply with our legal obligations.
Our legal basis
We process your information on the basis of your consent (for example, signing up to our newsletter); performance of our contract with you (for example, sharing delivery information with our suppliers and carriers); compliance with our legal obligations (for example, keeping order records for tax purposes); and our legitimate interests in operating and improving our business, balanced against your rights.
Cookies
Cookies are small data files placed on your device. We use essential, functional, analytical and targeting cookies. You can reject some or all non-essential cookies using our cookie control tool or your browser settings, though doing so may affect some features of our site.
Sharing your information
We share your information only as necessary to run our business and fulfil your orders, including with our suppliers and their nominated carriers; our payment provider and the platform that hosts our store (Shopify); and other service providers who support our website, email and operations. We do not sell your information. We will disclose your information where the law requires or allows.
How long we keep your information
We keep your information for no longer than necessary. In particular, we keep order information for six years following the end of the financial year in which you ordered, in line with our tax record-keeping obligations. We keep newsletter sign-up information for as long as you remain subscribed.
How we keep your information secure
We use appropriate technical and organisational measures to protect your information, including secure servers, SSL encryption in transit, and restricted access. Payments are processed securely by our payment provider in compliance with PCI DSS; we do not store your full card details. Transmission of information over the internet is not entirely secure, and any transmission is at your own risk.
Your rights
Subject to certain limitations, you have the right to request access to your information; request that we correct or delete it; restrict our use of it; receive it in a portable format; object to our processing for certain purposes including direct marketing; and withdraw consent at any time. To exercise any of these rights, email info@blackwoodandrose.com. You can opt out of marketing at any time via the unsubscribe link in any marketing email. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We update this policy from time to time. For minor changes we will update this page with a new effective date. For major changes we will notify you by email where possible or by posting a notice on our site. This policy was last updated on 28/06/2026.