DRAFT — not for publishing. Legal once-over required before go-live. [CONFIRM] items: company number, registered office, payment methods, charge amounts, made-to-order ranges, warranty term, ADR provider. Replace all placeholders before publishing.
Terms & Conditions
These terms and conditions, together with any documents referred to in them, set out the basis on which we, Nova Phoenix Limited trading as Blackwood & Rose (“Blackwood & Rose”, “we”, “us”), supply goods to you (“the Customer”, “you”). They apply to the purchase of goods listed on blackwoodandrose.com. Please read them carefully before placing your order. By purchasing goods from our site, you agree to be bound by these terms.
These terms tell you who we are, how we provide goods to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. We will email you confirmation of your order and these terms after you place it, and you can find these terms on our site at any time.
1. Information about us
blackwoodandrose.com is operated by Nova Phoenix Limited, trading as Blackwood & Rose, registered in England and Wales under company number [CONFIRM]. Our registered office is at [CONFIRM]. We are not VAT registered, so no VAT is charged on our prices.
2. Orders
Nothing in these conditions affects your statutory rights as a consumer. We will sell, and you will purchase, the goods in accordance with any order you place that we accept, subject to these conditions. Any typographical or clerical error or omission in any sales literature, quotation, price list or invoice may be corrected without liability on our part. We may withdraw any quotation and may cancel any order if we are unable to supply the goods; any payment for an order we cannot fulfil will be refunded within 30 days.
3. Risk and title
Risk of damage to or loss of the goods passes to you on delivery to your chosen address. Title in the goods does not pass to you until we have received payment in full.
4. Price and payment
The price is that shown in our published price list current at the date of your order. Payment is due at the date of order. When you place an order we send an order confirmation by email; this is our acceptance, at which point a contract comes into existence. Some goods may be incorrectly priced; where the correct price is lower we charge the lower amount, and where it is higher we will contact you for instructions or cancel and refund. We accept [CONFIRM live payment methods]. Payment in full is required before dispatch.
5. Goods
The quantity and description of the goods are as set out in your order. Dimensions are supplied by the manufacturer, shown in good faith, and are approximate and for guidance only. Photographs are for illustration only; shades may appear slightly different between browsers and between batches of materials.
6. Delivery
Delivery costs are as displayed on our site. Goods are dispatched directly from our suppliers and delivered by their nominated carrier to the address you specify. We will use reasonable endeavours to meet any agreed delivery date. Our Delivery information should be read carefully as it forms part of these terms. [CONFIRM surcharge postcodes, redelivery and failed-delivery charges, two-person vs courier per supplier.]
7. Acceptance of the goods
Other than bespoke goods, you are deemed to have accepted the goods 14 days after delivery, in line with the Consumer Contracts Regulations 2013. You may cancel at any time between placing your order and 14 days after delivery. You must tell us in writing if you wish to cancel; a phone call alone is not sufficient. On delivery, please check all packaging before signing and note any visible damage on the paperwork before the driver leaves.
8. Returns and cancellations
Under the Consumer Rights Act 2015, the goods we sell must be of satisfactory quality, fit for purpose and as described. If goods are faulty or do not conform, you have a short-term right to reject them and obtain a refund within 30 days of delivery. Goods that are customised, made to your specification or finished in your chosen fabric are classed as bespoke and cannot be cancelled or returned unless faulty. Our Returns information forms part of these terms. [CONFIRM made-to-order ranges, bespoke cancellation fee, repackaging and warranty terms.]
9. Warranties and liability
Our liability for losses you suffer as a result of us breaking this contract is limited to the purchase price of the product and any foreseeable losses. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, for breach of your statutory rights, or for defective products under the Consumer Protection Act 1987. We supply products for domestic and private use only.
10. Events outside our control
We will not be liable for any failure or delay in performing our obligations caused by events outside our reasonable control. Our performance is suspended for the period such an event continues. If there is a risk of substantial delay, you may end the contract and receive a refund for products paid for but not received.
11. Complaints
If you are unhappy with the outcome after we have provided a final response to a complaint, you may refer it to an approved alternative dispute resolution (ADR) provider: [CONFIRM ADR provider]. You will need to refer your complaint within 12 months of our final response.
12. Care of goods
Wood exhibits natural variations in colour, tone and grain and changes colour as it ages; this is a feature of the material, not a fault. Wooden furniture may crack or split as the timber settles, and will swell in damp conditions and shrink in hot, dry conditions. We advise against placing wooden furniture directly over underfloor heating, close to radiators, or in direct sunlight. Distressed and painted finishes deliberately display natural inconsistencies and variation.
13. General
We may transfer our rights and obligations under these terms to another organisation and will tell you in writing. If any provision is found invalid it will be severed and the remaining provisions continue in full force. These terms are the entire agreement between us. We may amend these conditions from time to time; please check this page periodically. We process information about you in accordance with our Privacy Policy.
14. Governing law
These terms are governed by English law. You can bring legal proceedings in the English courts. If you live in Scotland you can bring proceedings in the Scottish or English courts; if you live in Northern Ireland, in the Northern Irish or English courts.
This is a condensed v1 for build. The full clause-by-clause T&Cs (clauses 1-32) are in the approved copy doc and should be used for the final legal-reviewed version.